Failed to cancel my contract

I have written a hellopeter review before in hopes of getting any sort of resolution but after not getting any joy from Telkom over 9 months I decided to end my contract.

The reason for my cancellation was that i was being overcharged by R850 on my account every month which never got corrected. I submitted my initial cancellation on 31st July 2017 to terminate my contract be the end of August 2017.

After being contacted to ask why I wanted to cancel my contract i explained to the person who phoned me and explained the situation - she understood my frustrations and we commenced with the cancellation. I was informed and was fully aware of a cancellation fee of about R1613.

Now because i was overcharged for the months of May, June and July 2017 and have not received any credit for (a total amount of R2550 credit) i explicitly requested on numerous occasions at the store and over the phone to the support line that the cancellation fee AND my August fee should be paid using the credit due to me.

I was informed that a call was logged for the credit due to me for the 3 mentioned months and that we will wait on the call to be attended to.

1 Week later in Auguest on about the 7th of August I went to the Telkom store to request my landline to be installed as to use ADSL instead of my LTE contract which i wanted to cancel. While doing this I asked the consultant to check on my account to see whether the credit was paid back to me.

She informed me that the amount of R2550 was credited back to my account for the months of May, June and July - She also informed me that my account was settled with telkom and that the contract is cancelled (my debit order was removed from my banking and i assumed that the contract was cancelled). I was paid back an amount of R977.00 to my personal bank account by Telkom - I assumed this was still money due to me after all the months of extra expenses that Telkom has taken away from me. I did not at the time realize that my contract was never cancelled as the cancellation fee that I requested be paid by the credit was never done.

I thought the contract was cancelled (as there was no more internet on my simcard) until I went in to the store 1 day to buy data while waiting on the Landline to be converted to DSL and afrihost to take over the Line. I was then informed that the contract was indeed not cancelled and that I would be billed again at the end of the month (yet another amount of R1573)

Only later did i realize that i was overcharged for the month of August which was taken away from my credit which was due to me (R2550 - R1573) and this resulted in the R977 which was paid to my personal account.

Please I want this contract cancelled, it should have already been cancelled as I have been told my account with Telkom has been settled already.

I have not gotten any joy from your mobile support line as even your support line Managers were being ridiculous.

Please help me settle this

The mobile number in question is **********

Contact me if you need any further details please: **********