Failed to cancel Mobile contract

<p>I firstly called Telkom mobile in August as my mobile contract was expiring in September. The agent advised me that there is no need to schedule cancellation as the contract will lapse on cancellation date. In September I called again and a different agent told me I have to go to a Telkom mobile shop to complete a form for cancellation which was a totally different story from the first agent I spoke to.</p> <p> </p> <p>Nontheless I did comply and went to Lakeside Mall Telkom shop to perform the cancellation. They provided me a form which I completed. I was then informed that the cancellation was submitted and the contract will be cancelled after a month.</p> <p> </p> <p>On Saturday when I checked my e-mails I found a Telkom statement which showed that billing was still taking place on the contract that was supposed to be cancelled. I contacted the Telkom call centre on 180 and was told the contract is still active.</p> <p> </p> <p>I was shocked as I expect the contract to be long cancelled. The agent promised to log a query for me and get it escalated. I called again today and I am told mothing has been done. I must wait for at least a week for the cancellation department to respond to their e-mail.</p> <p> </p> <p>I am so disapointed with Telkom. I have been paying every month for a service which I did not use because it was supposed to be cancelled. The statement shows that since 12 February there was some usage. This is because my kids picked up one of the sim cards and used it without my knowledge. I couldn't prevent this as I thought the sim cards were not working.</p> <p> </p> <p>Telkom needs to cancel the contract with immediate effect and refund me of all the money that they debited from my account since the cancellation date. I expect this matter to be addressed as a matter of urgency. I do not expect to wait a week to be refunded of the money that should not have been taken in the first place.</p>