Failed to Cancel 24 month contract at the end of it's term:

Failed to Cancel 24 month contract at the end of it's term:

My R199 per month for 24 months Contract was confirmed in store as well as on WhatsApp to terminate 17 July 2020. From 18 July 2020 it was confirmed on WhatsApp again that I would be on prepaid. Yet today a random debit order is collected for R100. This disputed debit order has been reversed by my bank and the future debit order instruction cancelled. I had always received good service from this branch however they were a huge disappointment when it came time to successfully cancelling my 24 month contract at the end of it's term!

If not resolved and the Regional Manager failing to revert back to me within this week, I will have to lodge a complaint with the telecommunications regulator, ICASA: Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to ***

CAPE TOWN

Phone: +27 (0)21 ***

Postal address:

PostNet Suite #102

Private Bag X18

Milnerton

7435

Street address:

Ground floor, Knowledge Park 111

Heron Crescent

Century City

Cape Town