Failed SIM SWAP

I lost my device on the 29th October 2021. Went to local telkom for sim swap on 30th October 2021. Agent checked old number on my profile and it was registered. Agent claimed the sim swap was successfull. Guess what! I wanted to link WhatsApp and Capitec with my old number. It was reflecting wrong number. I checked *1# and showed a new number. Went back to the store. We checked my profile again to do re-sim swap. I was told that the old number was not registered under my profile, and they can't give me that number as it canceled.