Failed sim swap

I went to telkom 3 times just to do a sim swap. A month later its still not done and my data is expiring. First i was told they have to reactivate my profile. 2nd time they said they cant cancel my old sim. They will log a call with back office. 3rd time the queue was just unbearable. I mean really a month to do a sim swap. I had hope when the lady at woodlands promised to call me back. But it seems the minute I left the store she forgot all about me. Im busy paying something i dont use.