Failed Service - Line Not working for months (Cable theft)
<p>Dear Telkom</p> <p> </p> <p>I am appaled at your service . Been a customer for over 50 years your servie is pathetic. I have called numerous times requesting the lne to be fixed at my premises. you kept informing me this is due to cable theft and working on resolving it. This has been ongoing for four months. I am still not connecting and charged the rental fee which I want reimbursed. I am tired of this service. I am a elderly sick person and need the landline for emergencies.</p> <p> </p> <p>Please can you understand and resolve this urgently else my son is going to take it up with the head of your company in Jhb.</p>
Dear Telekom
You requested me to post a private reply which I did.
You have done nothing to assist me .
How does they serve in your customer service delivery.
Doesnt seem like you care in the slightest bit .
I have no option but to take things to he highest authority and report you if I don't get proper feedback in the next day.
Regards
Dear Telekom
You requested me to post a private reply which I did.
You have done nothing to assist me .
How does they serve in your customer service delivery.
Doesnt seem like you care in the slightest bit .
I have no option but to take things to he highest authority and report you if I don't get proper feedback in the next day.
Regards
Dear Noleen
That is unacceptable, a technician needs be assigned imediatly. We have been too leanient regarding this matter. its been 5months already. how would you feel having sick parents that are struggling to communicate due to line not working .
I want a favorable outcome during course of tomorrow else im making a trip to your head offices in Sandton tomorrow with all three references and its not going to be a pretty outcome. I will go to your board if I really have too . I urge you not to let this go to this extent.
Expecting a response during tomorrow.
Regards
Dear Noleen
That is unacceptable, a technician needs be assigned imediatly. We have been too leanient regarding this matter. its been 5months already. how would you feel having sick parents that are struggling to communicate due to line not working .
I want a favorable outcome during course of tomorrow else im making a trip to your head offices in Sandton tomorrow with all three references and its not going to be a pretty outcome. I will go to your board if I really have too . I urge you not to let this go to this extent.
Expecting a response during tomorrow.
Regards
Ref 561cnz111116. Why was this closed .this was never resolved 4months ago. Reopen this and resolve immediate also reverse line rental.Noleen your urgent help will be appreciated
Ref 561cnz111116. Why was this closed .this was never resolved 4months ago. Reopen this and resolve immediate also reverse line rental.Noleen your urgent help will be appreciated