Failed service delivery

We app**** for our ADS line on 126 Sept 2017 which was approved. Its now 04 October 2017 and still no installation at all. We received sms's of all sort of things also with an installation date. Guess what, no one ever showed up after the booking was made. Went to a Telkom shop in Woodlands to query. The feedback we get, WE DO NOT KNOW WHERE OUR technicians are, we cannot get hold of them. Spend 5 hours and two days to get through to Telkom on the phone, but no answer. Telkom made a date with us for installation, we waited, took of from work, and still no one arrives, no feedback nothing. My guess is, we are going to get billed maybe for the ADSL service but we do not even have a active line or installation. THIS IS utterly very poor service. Now we do not know when the installion is going to take place as Telkom do not arrive and do not correspond at all. Think we must rather cancel the whole deal.