FAILED SERVICE AGAIN!!!!

<p>Helkom strikes again, not even 12 days after having no service for a week the adsl line is nearly unusable. I have phone 4 times since 14 May (date when service was restored) to have my ports reset. Today i have a dl speed of 0.19 mbps, upload 0.43 mbps and jitter of 949. I battle to even open google. We phoned twice today. First person named Aron gave ref no 204CTK250517 and my husband perceived him as very arrogant. His story was that as we have more than one PC connected to this line we will only get half speed on each PC. He could not explain why we have been using 3 PC on this line for 8 years without any problem when the line is working properly (we both play games at the same time with no latency problems when the line is working) To top it all his reply to our stating the very high jitter he dismissed the jitter as of no consequence. Well, im not a telkom technician but even i know that jitter effects and causes intermittent internet connectivity, exactly what we are once again experiencing. How is it possible that i cannot get a proper services from Telkom. I pay my account monthly before due date and all i ask in return is proper service!!!!!!!</p>