Failed service

<p>I moved my subscription for Showmax to Telkom on Monday to be able to enjoy the benefit of not having my Showmax streaming eat away at my monthly data. I spoke to someone on the My Telkom chat to confirm that it was in effect and they told me that the entertainment package was loaded onto my account. Last night my wife was watching and my data dropped significantly, so I checked in today and it wasn't done. I spent 30 minutes on the phone today with an agent to get it loaded it. They confirmed that it was done. Tonight I tried watching again and saw that my data was still being eaten away at. I tried contacting Telkom again via the chat in My Telkom only to be asked to call again tomorrow after 5 because systems were down due to an upgrade. </p> <p> </p> <p>This is really shoddy. Don't advertise something and then have no back-end support to make sure it's up and running. Don't tell your clients that something has been loaded when twice it has not. I've had a chunk of my data eaten away at which I doubt I'm going to get back, and it has cost me that and a chunk of frustration! Please get this matter sorted!</p>