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Patrice M
1 reviews | Active since Apr 2009
02 Jan 2016, 12:34
Failed purchase of prepaid data
At about 8pm on the 28th December I purchases R899 of prepaid data (20Gig) for my prepaid 8ta data card. After purchasing this I tried to convert it to 20Gig of Data and was surprised to read an sms saying \insufficient funds". I thought....OK"
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Telkom's replyOfficial
02 Jan 2016, 14:07Hello pmarchesi,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM182875.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM182875.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Telkom's reply02 Jan 2016, 14:07
Official
Hello pmarchesi,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM182875.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM182875.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team