FP
Frederick P

1 reviews | Active since Mar 2014

09 Dec 2015, 08:39

FAILED PORTING OF CELLPHONE NUMBER

Approximately 4 to 5 years ago I bought a Telkom (then 8TA) prepaid simcard with Cellphone number ***. 2 years ago I ported the number to Cell C. On 14 October 2015 I app**** for a Telkom mobile contract and asked for the number to be ported back to Telkom. Cell C did their part and released the number. Telkom however issued the number to another client. Mr Hardson Mushiri, the consultant at Telkom Menlyn branch, has tried everything possible to rectify this matter but gets no support from the TECHNICAL AND PORTING departments. Telkom, you have taken away my social life, I can not access my bank account or receive e mails from my work while out of the office.I have over 250 contacts who can not reach me. I have a sideline business which now suffers because my clients can not reach me. In short you are busy ruining my life! The number *** was RICA verified to my name, who gave you the right to issue it to someone else?

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Replies (1)
Telkom
Telkom's reply09 Dec 2015, 09:17
Official
Hello freddypre,

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Porting Team.
Your reference number is SM176374.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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