1 reviews | Active since Jul 2011
Failed order placement - new line
<p>After spending an hour with two different sales representatives, I got to the end of the process to order a new line installation and the physical address couldn't be detected for billing purposes. The next door neighbour was detected but not my address. It's very frustrating. The address appears in the coverage map on the Telkom website but not when the representative tried to enter it to process the order, so she had to abort the process completely. Much time spent and I'm no closer to getting internet access. Very frustrating.</p>
Hi RTemplar,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Hi RTemplar,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Thank you for your response. I managed to contact a very helpful lady via the call centre. Although it still took nearly an hour to process my order (because they couldn't find the address on the system), she persisted and eventually managed to locate the address. The problem had nothing to do with the efficiency or knowledge of the consultants but rather a problem with Telkom's inadequate system of placing orders.
Thank you for your response. I managed to contact a very helpful lady via the call centre. Although it still took nearly an hour to process my order (because they couldn't find the address on the system), she persisted and eventually managed to locate the address. The problem had nothing to do with the efficiency or knowledge of the consultants but rather a problem with Telkom's inadequate system of placing orders.