Failed mobile upgrade

<p>Good day</p> <p> </p> <p>I was elegible for an upgrade In August. After being sent home by the Centurion branch being told I cannot upgrade, I went back the folowing day. A different assistant told me I could have upgraded a while back already. After getting my husbands phone upgraded going back twice , I still could not upgrade. The assistand has logged a case (Whitch I did not bother to write down). The second time we wnt back & an other assistant logged another case ( ********** 8). We have repeatadly phoned telkom for assistance or feedback as to what is going on with the contract with no sucsess. Mid september, the reply was that I upgraded in march, this is impossible, I have given my original contract to Telkom to show that I could not have upgraded in march. I have even contacted an assistant via email, apparently the only woman that could fix my contract. She has just stopped replying. It is now the end of september & telkom is still not able to help me.</p> <p> </p> <p>I will pay for a phone that I should not be charged for after the 2 year contract ends !</p> <p>I missed the deal of the month that I wanted due to the poor responce & service at telkom !</p> <p>When my contract got stuffed in March my spending limits were defaulted without me knowing !</p> <p>I have not received one phone call from any of the almost 10 Calls I made by the rep or the branch who said they will call me back!</p> <p> </p> <p>This is crazy, Telkom is a good mobile service provider, but unfortinately every two years we as customers has to deel with his thing, a thing we used to call service. </p>