Failed contract Sim swap

Of all frustrating incidents that I've had with Telkom, this must be the worse!! I lost my contract Telkom Sim card in April during level 5 of Lock down. When I called in, I was told that I cannot be assisted I only do the Sim swap once the shops are open. Shops opened, first went to Cornubia mall telkom, where they told me there was a "mysterious" 12c that I apparently owe on my account. Mind you, I pay by debit order every month and have always been up to date with my payments, so I do not know where or what that 12c preventing me from getting a Sim swap was for, neither could the consultants explain "they don't know". As desperate as I was, went next door to Pep, paid R30 just to clear up that 12c. I was told to come back after 2days. On my return, it was still not cleared, atold to come back AGAIN after another 2 days fo which it was STILL not cleared!! The most annoying thing is that when I call in I get told that they cannot see the problem and don't see the reason why the shops can't do the Sim swap for me as my account doesn't seem to have any issues. After wasting my time going back n forth to cornubia mall, they told me I should try Gateway mall Telkom as they can probably assist me there since they are bigger. Until today, I still do not have a Sim card, I hardly get a response on the email address they gave me to keep following up however the only replies I do get eventually is that they still waiting on "back office" to resolve my Sim swap. The last email I got was on the 29th of May saying it should be resolved by the end of the day! Desperate as I am for my contract Sim but I have been very reasonable n patient for a ridiculously long time!! The most annoying and frustrating thing is that I have been a very loyal customer to Telkom, my account is always paid in time, well they Always know the 15th of every month yet keeping up to their end of the service has been bleek. It's really disgusting how I feel they have just been milking me for the past 2 months of payments but no service delivery, what have I been paying for?? Without the services not being rendered to me. Instead I've been dying having to buy ridiculously priced data and airtime since I'm not receiving one that I AM paying for! At this point I would like Hello peter to help me to either get my Sim swap or get Telkom to cancel the contract with immediate effect and no penalties for early termination if they are failing to further provide me with their services, and reimburse me for the past two months that I have been paying for no services, as for the petrol I have been wasting going back n forth to their shops!!!