failed cancellation resulting in extra charges

i have physically gone into the telkom store, and requested a cancellation of my adsl service. i was advised that i needed to go through the self service portal. i then proceeded to cancel my line as instructed. 2 months later i get a bill for months in which my service is supposed to be cancelled. after contactin the social media team, i was informed that my cancellation was never honoured. i was never informed that it had failed, if i had been informed we could have avoided this mess. telkom has in the interim sent me on a run around to afrihost who is also still charging me for a service i have cancelled. Telkom has now suspended the line and in order for afrihost to release the line to telkom for cancellation processing, i need to pay the outstanding bills, non of which i should be billed for in the first place had they honoured my original cancellation or simply informed me that it was not cancelled and why.