Failed cancellation, lapsed contract and out of bundle usage

<p>After enquiring about when my cell phone contract lapses numerous times in order to cancel the contract in time, I was not informed when the contract had lapsed and begun using out of bundle airtime and data until I received the invoice. With this said I had been into a store a month before my contract lapsed in order to file the cancellation for this phone, I was informed that I cannot do cancellations in the store and instead should email *** which I did on 5 May. In May and June, I received the invoices for April and May for using out of bundle airtime and data. I immediately called the customer help line where they told me if I wanted to cancel an account I should go into a store! To which I rep**** that I had done that and emailed the cancellation email address which they had provided. To which the Telkom helper answered that it takes 21 working days to cancel an account.</p> <p>Why was I not informed this when I initially went to the store to enquire about when my contract lapsed and about cancelling the account? I would have started the process then.</p> <p>I have emails *** again, and still no response about cancelling two of my accounts.</p> <p>I have two complaints</p> <p>1. I was not informed of my contract coming to an end and given the option of cancelling it or informed that I would be charged out of bundle rates. I have informed my bank to reverse the previous two months and stop all future payments to Telkom.</p> <p>2. All points of contact should be willing to assist you with cancelling an account that has lapsed, neither did the store assist me in cancelling these two accounts nor did the email address ***</p>