Failed Cancellation

<p>Two months ago two of my contracts came to the end of their terms. I decided to cancel them and take my business elsewhere (best Decision I ever made). I called up on the 17/08/2016 and spoke to Nomthandazo Mbewana that sent me the required cancellation Documentation (please see attached). I then sent it to the cancellation team, I then thought I was done. After a month had passed I called back to ensure this had been completed as they advised it takes 21 days. On the 3/10/2016 To my surprise it wasn’t! The call centre staff then advised me to send another mail requesting it get done and it was cancelled on the 10/10/2016. However since then I have been billed for the extra months due to telkoms error, ye no one know s how to remove the charges.</p>