Failed cancelation, now been handed over

<p>Received a phone call from a collecting agency today saying that we have been handed over because of non payment on account ********** 16542. The thing is I went into the Telkom store inside The Glen Shopping Centre in Jan/Feb to fill in a cancelation form waited in line for over 1 hr. Filled in the form and gave over al relavent information required by the store manager who assisted me. He never forward my request for cancellation to head office. Explained that we moved out of the house that we got seqwistrated and no longer live in the house at that time we moved out and it was 2 weeks after. At that stage the account was up to date, which it had to be according to the manager as we would not been able to close a account which was in arrears... I spoke to a call centre agent today ref ********** 6, and she explained that some stores do no complete the cancellation process by not forwarding request for cancellation forms through. Now we have to prove that I did infact request cancellation with a form I handed in... Will have to go to the branch again today and hopefully but eoth great doubt they will still have the form otherwise the manager will have to provide me with a confirmation of faxed delivery that he did his job. So sick and tired of bad service delivery from telkom I will never be a telkom customer again! This was not my first bad service with this telkom store. In last year, my adsl line was down for 4 months which I continued to pay ever though I did not have use of any internet... I would now like that money back please and get this mess sorted out. Why do a person always have to fight for service that should be provided in the first place. Telkom stores should be closed they are just decorations, bad service. Very unhappy with this monopoly company...</p>