Failed Billing since last year August. No solution yet

<p>I've been logging calls with telkom and phoning them about the fact that they are still failing to correctly debit my account. The last ticket has the following contents:</p> <p>-----</p> <p>From: (NL) <br />Sent: 05 December 2016 04:33 PM<br />To: (PW)<br />Subject: Case ********** 8</p> <p><br />Good day,</p> <p><br />A request has been logged for a debit order to be reinstated for 25/12/2016.</p> <p> </p> <p><br />Good day,</p> <p>-----</p> <p>and this was never actioned and the ticket was closed. I had to log 3rd ticket and as usual i get told there is a 21 day turn around time. 21 DAYS??? this is crazy. Please could you sort out your ridiculous mess of a system so that i dont have to get notices of unpaid bills and keep having to call and confirm the correct details for the 10th time. </p>