AR
Ansu R

1 reviews | Active since Apr 2015

28 Apr 2015, 18:57

Failed attempt at canncelation

hello,<br> After fail attempts and pathetic service, I found this Website, another client complaining. <br> <br> I lived last year In a flat in Stellenbosch (tassenwyk 12, Marais str) we moved out 30 Nouv. I know about the 30 day notice period for cancellation. I went beginning of Jan 2015 to the store in eikestad mall, stand in line for 45min give or take. Just to be informed that I need to call to do a cancellation. So I try the given option calling them. After each failed attempt 20min waiting for an answer I hung up. Nr 1. Why on earth do you have shops, if a client goes through the trouble to drive to a shop and stand in line just to be told call? Nr 2. All great and well if you have call centers that's free IF you call from the telkom line, you see I don't live their anymore and we only used the line for data. but I'm sure you can agree, as a student I only have that much airtime. <br> <br> If you can please cancel my account. Please contact me via THIS email address as the one you have no longer exists. Or call me on my cellphone.<br> <br> <br> Kind regards, <br> Ansu le Roux<br> <br>

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Replies (1)
Telkom
Telkom's reply28 Apr 2015, 20:07
Official
Hello Ansuleroux,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106935.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team