Fail to understand how a big company can be so careless

Item: Telkom
Rating: 1
Author: andiledjcredit A

Telkom has got a problem iv never met one person that had something positive to say about telkom i remember at a very young age my parents had a telkom line but ended up suspending thier services with telkom cause of the bad service they give to customers that put them there just becuase its a big company doesnt mean it wont sink cause you the only company that provides landline services technology is growing very fast and people are upgrading to other networks because they have had enough with telkom you will continue losing customers if you dont up your game ppl would love to have landlines installed at thier homes but cause of the $*€# service you give to customers ppl would rather buy cell phones and sim cards to use internet other then subcribe to telkom my father passed on about 2 months ago but the last time he had a telkom line was more then 15 years ago suspended it cause of the service they give to thier customers i didnt understand why not that he didnt aford it but cause telkom never wants to admit when they are wrong no matter the situation they never apologize to customers hence you have less people with landline phones iv had nothing but a nightmare dealing with telkom now i have to suffer for telkoms fault witch they are failing to even investigate internally cause its clear that No one there knows what they doing at times the call centre agents emplyed even hang up the call on you just because they can and that your nothing to them and well they know nothing will ever happen to them cause its like management promots such behaviors they never answer calls and always have high volume calls cause they employ people that have no clue what they doing or is the traning they get one will never know or understand iv been told that my account has been escalted to accounts department and they will get back to me till this day no one from telkom has ever contacted me back based on the $*@# service i recived from them and till this day i still dont have answers to my questions all i get is a standard responce and you would swear its an automated responce that goes like this Thank you for making contact with us. Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided. Your reference number is AI ********** . We apologize for any inconvenience caused. Regards, all u want to know from telkom is plain and simple and then everyone can continue living thier daily lives why have i never recived a statment why was i not informed of anyout standing amounts why do you still have an adress i moved from 4 years ago an contacted you to give u a new address and were the line is currently installed And why is it you didnt do a debit order on the account as requested to show how useless telkom can get i once called to cancell my line when i was moving but what did telkom do? They continued billing me ended up getting a call from VVM telling me they were going to black list me if i dont pay the account but when i decided to complain on hello petter the manager calls to apologize cause they knew they were wrong now history is repeating its self again were telkom fails the customer but decide to sweep the matter under the carpet once all this drama is done id rather prefre a new service provider id rather use slow internet then ever use telkom again please proceed with black listing me as i wont pay a cent till my questions are answered then they have the nerve to send me a email claming i app**** for the line online were els i remember very well i spoke to a lady from the call centre to have the line installed gave my new address and banking details so who ever it is reading this from telkom just know that as much as telkom is a monopoly it will lose alot of loyal customers and concider me as one of them so feel free to send out an installer to remove this line and this is my last message il ever send or complain about this company im not a rude or ******** person but telkoms service is the worst service iv ever recived ever since iv been employed

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