Fail to deliver product n rude *********** call ce

I contacted telkom on the 5th of Jan 2016 and agreed to take out an Adsl uncapped deal with them but after phoning so many times they told me it would not take longer than 21working days. I called today n the woman from the call centre tells me it hasn't been logged but I had even received a customer number and then she puts me through to another useless call centre agent who after hearing my complaint just rudely responds that it's not her problem and cuts the call