Fail to Deliver Good Service

For starters the delivery went wrong where I think they lost the delivery address details so it was extended by 2 days or 1, which was not that bad. Secondly I asked the Courier guys what about RICA? (This was after someone from Telkom told me I must RICA and have the necessary documents with me when delivery is made). The guys couldn't give me an answer to the RICA problem. So with my logic I went to a Telkom Store in Menlyn, told the guy it was for my LTE PROMOTION DEAL. He said everything is fine and he RICA'd my SIM. *** IS WRONG WITH TELKOM? The guy AT TELKOM RICA'd the SIM under PREPAID. How is he not enlightened to do his job correctly? Now I'm sitting with the Router and SIM that I CANNOT USE!!! And I the payment was already deducted from my account a week ago. What gives??? You take my money and wait a long time to assist me. PLEASE HELP ME! YOU TOOK MY MONEY AND STILL NOT PUTTING ANY KIND OF EFFORT INTO SOMETHING THAT I HAVE PAID FOR. It has been more than a week already since the payment and 6 days since the Router was delivered. Can I please ask that you guys ESCALATE THE MATTER EVEN MORE!?!?! I am not happy dealing with you