JM
Jacques M
1 reviews | Active since May 2015
08 Dec 2015, 13:47
Fail to cancel services on time
I requested on the 7th of October 2015 for all my Telkom service to be cancelled on the 30th of November 2015. I send the relevant documents to the cancellations department and got confirmation back that it was received. Today is the 8th of December 2015 and my service are still not terminated. I refuse to pay a day longer than the 30th of November 2015. Extremely bad service attitude from the cal lcentre as well.
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Telkom's replyOfficial
08 Dec 2015, 14:19Hello Jakkie1977,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176036
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176036
Regards
Narriman
Telkom Social Media Team
Telkom's reply08 Dec 2015, 14:19
Official
Hello Jakkie1977,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176036
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176036
Regards
Narriman
Telkom Social Media Team