Fail to arrive for scheduled installation

Firstly, I registered myself as a user on the Telkom website and immediately ordered a land line to be installed at my house. After 1 week of no feedback from Telkom I called their call centre to follow up. Unfortunately they did not find my order and they then created a new order. After another week I received feedback that they will send a technician to come and do the installation at my house. I received a sms confirmation that I must please be at home as the technician will be coming. I took leave and waited until 4PM for Telkom. I then phoned them again to follow up. Their response was that no technician was dispatched and that the matter is now escalated. They informed me that somebody will call me back to make a new appointment. I am still waiting...??!!