Fail to acknowledge cancellation of service

<p>I have been trying to cancel my telephone line with Telkom since 21 January this year, did the whole fill in the cancellation form and email it to cancellations. After not getting a response, called in to the call centre to determine if they have recieved the cancellation request, but they said no. I forwarded it to escalations, and even recieved escalation numbers, but still no response.</p> <p>I have lost patience. please cancel my account, and backdate my bills.</p>