Fail after Fail
<p>Hello, After 2 weeks of interrupted service and no answers I logged a request to cancel my service with Telkom on August 18, 2016 3:22 PM. I received an email confirming receipt of my request and a promise to be contacted within 21days, to date I have not received any calls or correspondence regarding this request, instead I have a host of unauthorised charges on my account for service I did not request and no had to Cancel.</p> <p> </p> <p>David </p> <p> ********** </p> <p> ********** 25a Service Cancelation</p> <p> ********** 7 Logged Dispute </p> <p> ********** 9 Logged Dispute </p> <p> ********** 4 Logged Dispute </p> <p> </p> <p> </p> <p> </p>
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Telkom's replyOfficial
06 Oct 2016, 14:20HI david-thompson
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply06 Oct 2016, 14:20
Official
HI david-thompson
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
's updateReviewer Update
12 Oct 2016, 15:38Still no Feedback.
's update12 Oct 2016, 15:38
Reviewer Update
Still no Feedback.
's updateReviewer Update
03 Nov 2016, 08:16Telkom, i have an email where you said you would credit my account and stop billing me services I did not sign up for but yet you still debit my account?
's update03 Nov 2016, 08:16
Reviewer Update
Telkom, i have an email where you said you would credit my account and stop billing me services I did not sign up for but yet you still debit my account?