Facebook Telkom team need to be taught how to service clients!!

A few weeks ago my network was off for two days , they stated we had 500mb but I don’t even think it processed on my phone because I was out of network for 48 hours and they only apologized for the Friday not the Saturday so I bet it came through but was expired.... why even bother’ then I go and inbox the Facebook team who insists on getting my ID number to help me in any way . Even after me asking for contact center number and management ‘RC’ and ‘Maggie’ on the Facebook team keep asking me for my ID number.... I do not divulge my personal details on social networks. It’s very rude of them that when I’m asking for alternative ( call center) contact they insisting on my personal details and acting dodge! They playing out Really “ thick ........and it’s mentally exhausting dealing with them