F*** YOU TELKOM!!!

My boyfriend and I made the mistake of getting a Telkom contract late October 2020. This contract has been a thorn in my side since the courier delivered it. At first, the sales consultant was VERY helpful. Once she made the sale she literally told us to figure everything out ourselves and disappeared / ghosted us.

I missed 1 payment by 1 day in February 2021 and have had constant issues since then. I was told to go make a payment at PnP so that the system can update and then it will carry on debiting my account from March 2021. LIES!!!

March payment never got debited so again I had to go into Telkom and again got told to go make a payment at PnP so that the system can update and then it will carry on debiting my account from April 2021. LIES!!! Also, while my boyfriend and I were at Telkom, we changed the debit order date to the last day of the month as he gets paid before me and we just transfer those fees into my account for Telkom to debit. PLEASE NOTE: PENALTIES ARE CHARGED BY TELKOM AND MY BANK FOR THIS F*** UP!

April payment never got debited so again I had to go into Telkom to sort this reoccurring issue out. PLEASE NOTE: PENALTIES ARE CHARGED BY TELKOM AND MY BANK FOR THIS F*** UP! I spent almost 4 hours between Telkom and the bank trying to sort out this issue. I had to go print forms at the bank because Telkom told me that I was lying about having funds in my account. I took my phone as I have my banking app on it to show the consultant and manager on duty the messages I received from my bank regarding this issue. They proceeded to scroll through my personal banking history without my permission, I asked if he's looking through my other banking information and he rep**** "no, just want to see something" PLEASE NOTE: I'M STANDING BEHIND THE SCREEN THEY HAVE UP TO PROTECT THEMSELVES FROM COVID SO I CAN'T SEE WHAT HE'S SCROLLING THROUGH. I CAN JUST SEE HIS FINGER SWIPING UP AND DOWN THROUGH MY BANKING APP. After I proved that the error IS on their side they "credited" my account with the penalty fees I was charged. I again asked that my debit order date be changed to the last day of the month and they confirmed it is.

Now, the current payment never got debited (SHOCKER) I've just come from Telkom, as you can imagine and as I've told them, I'm not happy... I lost my sense of humor ages ago. I've literally been there 7 or 8 times in the last 3 months. Every time I walk in the shop the previous consultants I dealt with giggle, they talk about me and stare at me. Today was no different. I asked to see the manager and they said she's on a conference call. I asked for how long she'll be busy and they said they don't know, I asked that they ask her so I know if I should come back or just wait and they said no or they ignored me.

I'm disgusted with this lack of service and the blatant disregard for my time. I'm still waiting for Telkom to call me as they did a "request to call" in store... TWICE!!!

I hate Telkom! I wish I never got this contract! It's been a complete f***k up and the staff are *********** and ***ards! Pathetic service!

The only reason I gave 1 star is because you can't write a review without clicking on a star first!