F****** SH***** SERVICE

TELKOM MOBILE HAS NOT DEBITED MY ACCOUNT FOR 2 MONTHS IN A ROW NOW AND IT IS APPARENTLY MY FAULT.

I HAVE NOT RECEIVED AN ITEMIZED BILL FOR THE LONGEST TIME AND I REQUESTED ONE AND STILL DIDNT GET IT.

AS A RESULT WHEN THE DEBIT ORDER WENT OFF I REVERSED IT.

THE TOTAL AMOUNT THEN WENT OFF IN AUG 2019 FOR OVER R2000, MEANWHILE I DO NOT EVEN KNOW WHAT I AM BEING BILLED FOR.

I CALLED ON THE 22ND OCT 2019 TO ADDRESS THIS AND I WAS ADVISED OF THE FOLLOWING

"Good Day As per our telephonic discussion, please note that when you reversed the debit order in July you selected the reason for Telkom not to authorize your account. So that's the reason why Telkom didn't debit from your account in September and October and will only be debited by external collectors."

I THEN ADVISED OF THE BELOW;

"That is however not a valid reason coz you guys were able to debit over R2000 from my account in August.

You also tried to debit from my account on the 15th Oct R1001.

Please go back to your supervisor and let him/her know that, that is not a valid reason.

I did not stop the debit order after reversing it, which would result in the debit order not pulling through for Sep and Oct.

But you have attempted to debit on the day of the month that we did not agree on, which is the 15th.

If this was an issue, you would not have been able to debit or attempt to debit from my account.

Please send me an itemised bill for the month and please ask your supervisor to call me before close of business today.

I also need banking details so that I can make the necessary payments and cancel my contract.

I will be send this information to the Tele comms Ombud for further review.

Kind regards"

I HAVE NOT RECEIVED ANY FEEDBACK AND I ASKED TO BE CALLED BACK.

PLEASE ENSURE THAT THE MATTER IS RESOLVED ASAP AS I AM LOSING MY COOL WITH THIS NETWORK PROVIDER.