F? & %k TelKom

14 /7/2018 TelKom bad service I am totally disgusted with the service I get from TelKom. I have logged a case in April where I asked them to refund me for 100GB LIT TV data that they never added to my monthly data since the beginning of my contract and to start adding it to my monthly data. They have closed the case telling me that is not part of my contract, although I have send them a copy of my signed contract. I then logged a new case and send them a copy of my contract again. They again closed the case telling me that I don't have LIT TV data as part of my contract. I then logged another case asking the same once again sending them a copy of the signed contract once again. Now they closed it again telling me the same once again. Is there not one person that can read and understand their own contract. This is really getting ridiculous. I had to start the whole process again, man this is so frustrating.

Official private business reply Hello Braamcoet

This response serves as confirmation that your query has been received. Your reference number : AI ********** Your query has been sent to our mobile team for assistance. Regards Noleen Telkom Social Media Team.

Braamcoet: 3 Months later and after TelKom rep**** to say they will look into the problem, still no reply. What kind of service do they give. Can't even give an answer after I logged this case 7 months ago. PATHETIC PATHETIC PATHETIC

11 /10/18 Still no reply from TelKom