EXTREMLY BAD SERVICE FROM TELKOM

I've been a customer with Telkom for over 13 years and never missed or skipped a payment. This month I really had some serious financial issues and couldn't pay my account. On the Telkom website their is a box to tick if you want to make arrangements and they will call you back. They never phoned me back and the debit order was declined due to insufficient funds. I've requested that they must phone me back which happened this time around. I requested the lady not to suspend my service due to my financial problems but she rep**** that there is nothing she can do I must pay 90% of my payment which I didn't have available. In the mean time Telkom presented the payment 4 times again during this month which cost me R130 per transaction to send the unpaid payment back which I find very difficult to understand how they still presented it after it was declined twice. I've send numerous emails to Telkom to solve this matter requested that they phone me back but they just ignored me as I might be sewn a a ***** or trying to avoid any further payments.

If I have the money I will most certainly pay everything I owe with them and never make use of them ever again

Willem Saunders