Extremely Useless Agents

This is not the first time dealing with Gugulethu Nelani. I'm trying to renew my contract and this is the second time she tells me to renew it in store. After i told her i have been to the store (N1 City Mall). The store then tells me i need to call 180 which Ive told them i cannot due to my sim not making or receiving any phone calls. LYNETTE from N1 city mall is just as useless. I don't understand why my fathers contract has been updated via chatting to an agent immediately and I have to got through all this **** when we both went for contracts at the same time and we both have the same contract deals. My contract expires end of this month and still nothing has been done. I received and sms as well \ Dear Customer