Extremely unsatisfied customer

A very unhappy customer indeed. I opened a contract with Telkom mobile in Centurion mall. 6 days after receiving the device (Huawei P8 lite) it came to my attention that the bottom right speaker was not working at all.<br> <br> My partner was informed that the only thing they could do was send it off which I think is absolutely ridiculous considering the phone is supposed to be \brand new\".<br> <br> When I tried calling the branch, no one answered, please note that I called 3 times. I am Highly unsatisfied and would like to know how this problem will be resolved. I have tried calling again and emailed them and I still have received no response. I am very disappointed in telkom's service. Previously I was with Mtn with the same problem and my problem was resolved immediately. what's going on telkom???<br> <br> Giovan <br> [Email Removed] "