EXTREMELY UNPROFFESIONAL

I paid up my Telkom account and phone Telkom on 26 February 2015 to cancel my account that had reached the end of contract. I was told that by the 26th March 2015 the contract would be cancelled and I would no longer be billed by telkom<br> <br> April 2015 and May 2015 I am still getting billed Telkom FOR WHAT????? ****************!!! <br> <br> after numerous attempts to phone the call centre on one occassion I held on for an HOUR yesterday I held on for over 40 min it turns out that WHOEVER was supposed to have ordered the cancellation did NOT COMPLETE the job??? how does that happen? how? so now that has cost me 2 months payment because Telkom employees do not complete their jobs?<br> <br> today I phone again only to be told by a machine that my account is suspended and the call is hung up on me. so tell me dear TELKOM how you propose I resolve this??<br> <br> firstly I want PROOF that the account that I CANCELLED is actually cancelled by Telkom secondly I want a full refund for the money that Telkom has been dibiting from my account since the cancellation<br> <br> I am not surprised by this POOR service but I am highly irritated and I would like this resolved ASAP<br> <br> Ref: 116 262 825A<br> <br> Koketso Nkoana<br> <br>