Extremely unnacceptable service by Telkom

I had fibre installed through Telkom November 2021after they migrated me from my two LTE routers. The whole migration was even difficult for them as they did not complete the process properly and I ended up having to pay an extra R849 in January. The fibre only covers two adjacent rooms to where it was installed. After coplaining about I was told that that was how it worked and I would have to purchase an extender to have more coverage in our house. The fibre, worked well. I must add, until last Tuesday 15 February when the Telkom fibre router just went red and my standby Telkom LTE router's strength dropped to below five bars. We were without internet for the whole of Tuesday. It was restored later that night. No apology or explanation has been forthcoming from Telkom up to now 22 February. Instead, exactly one week later this morning the fibre again defaulted and the same happened to our router. Yet again we were without fibre and proper internet and as I am writing this review, it is 20:30 and nothing has transpired yet.

I feel that this type of service and non-reaction by Telkom should be condemned in the strongest terms, as many reviews before mine echo the same appalling and unacceptable non-service. To worsen the consumers'plight is that when one uses the 10210 number to enquire and to report a complaint or make enquieries you are met by you are "assisted" by really *********** Telkom telephone receptionists. Instead of getting the necessary service and guidance, you are no wiser, but rather more frustrated than before you called. Kind regards and thank you Colin Koopman Telkom account nos: *** and *** Service ***