Extremely unhappy with Telkom Service

My Internet has been down for almost a month. I reported a fault to Telkom on the 19th of January. For weeks there was no response, I had to phone in periodically to find out the status of the fault. I was told that they were working on it.

Finally, I got an sms on Monday the 12th of February saying the fault was handed over to the technical department. On Monday, a technician went to my home, unannounced while I was at work. He had not phoned me to notify me that he would come through. He then tried phoning me while he was at my premises but I was unavailable. I tried calling him back a few minutes later but the number he used did not allow incoming calls. So I could not contact him.

I expected that the next day he would call and make an appointment. No one did. On Wednesday I phoned in and spoke to a lady by the name of Chante. She was very helpful. She found that without contacting me or resolving the issue, someone had closed the fault. She tried to contact the technician who did so but he did not answer. She reopened the fault and noted that the fault should not be closed until someone contacted me.

I then got an sms to say someone had closed the fault AGAIN. Ignoring Chante's note and without any contact with me the fault was listed as "resolved". I now phoned in again and spoke to a gentleman called Innocent. He also tried his best to help me. He created a new fault and sent an email to the technical manager asking him to follow up. I understand that that was the limit of what he can do. But 3 weeks ago someone from the call center had told me the same thing and nobody followed up.

I have had to consistently follow up on this because no one was driving it from the Telkom side. And in the last week it seems as if the technical department is actively working against this. I phone to find out the status and someone from technical has closed the ticket marking it as resolved. The ticket is reopened with an explicit note not to close the ticket without contacting me and a day later the ticket is closed again with no communication to me. What kind of service is this? And despite Innocent's efforts to help me, I cannot help but feel that since we are opening a new ticket the entire process will start again and I will have to wait 3 weeks for a technician to even look at it. I find this situation completely ridiculous.