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Natalie A

1 reviews | Active since Feb 2015

15 Sept 2015, 08:44

Extremely unhappy with Telkom service

I am very unhappy with the service that I have received from Telkom recently. <br> On Tuesday (08/09/2015) I went to the Eastgate branch to apply for a landline and ADSL line. Julia helped me and advised me that the 4Mbps ADSL line and landline would cost me R390 however when I called the call centre, I was advised that I will be paying R506 pm and not R390 pm. Later on I had received an SMS stating that a technician will come and install the line on Monday (14/09/2015). For this I had taken the day off. I had waited the whole day and at 3.30pm I had phoned Telkom and was suddenly advised that the technician will NOT be coming out as there is some issues with some cabling. Why was I not notified of this earlier on in the day???<br> <br> I have not even received my products from Telkom as yet and I am already having problems with them<br> <br> Unhappy client-

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Replies (1)
Telkom
Telkom's reply15 Sept 2015, 09:49
Official
Hello NatalieAnne94,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM145712

Regards
Luleka
Telkom Social Media Team