Extremely Unhappy Telkom Customer.

Good day hope this message finds you well I am extremely unhappy about the situation I had a similar situation a few months ago where the money was there and it was not taken and then I was charged a penalty fee and I have to pay it again the money is there and it has not been taken it normally gets taken within a few days. The money is there and why was it not taken I'm not happy about this I owe them a R*** and tomorrow they tell me sorry this or that happened how do I even pay this as the app is not working this is pathetic and useless. I am seriously considering taking my business elsewhere.

How can a they twice in a row do this they were quick to charge me a penalty fee and the money was there. The call Centre service is appauling they don't have and just want to get you off from the phone. I know when they normally take the money will be early morning hours between 12am-5am never during the day. Even when I called the IVR still says I have a outstanding Balance. Of R***. I am not happy and want this resolved today still...