Extremely Unhappy Customer

TO WHOM IT MAY CONCERN

I took out a contract on 21 August 2018 with you sales department telephonically, the sales person explained to me that the debit of R699 will be debited from Telkom before I can receive the cellphone. The debit order went off on 26 August 2018, my order only left JHB on 31 August after me following up all the time. Then I has a nightmare of a time with Courier IT as the sales person incorrectly typed my delivery address, I then collected the parcel at Courier IT warehouse on 4 September only find out the sim has not been RICA. After calling numerous of times to Telkom all the people I spoken is telling me it’s going to take 24-48 hours to be activated, it’s now 72 hours and still nothing.

On 06 September I called again and received this SMS (please see below). "Your query will be attended to. Your case number is : ********** 1"

I have not received any further communication from you at all. Yesterday I went to the Telkom shop only to find out the order has NOT been completed on the sales side. This morning I phoned Telkom once again and the sales person said that she needs to contact the IT department and then the phone will be activated with 24 hours, no reference number has been SmS’d nothing. I would you guys to collect this phone as I would like this contract to be cancelled with immediate effect as I am getting no service or support from Telkom, neither did I received the documents for this cellphone. THIS NEEDS TO ACTIONED IMMEDIATELY AS I WILL INVOLVE THE OMBUDSMAN IN MY ENQUIRY AS THIS SERVICE I THIS IS HIGHLY UNACCEPTABLE.

Below is what my account is telling:

Date: 31 August Status :"Checking Stock in our warehouse" Order number: ********** 63A Service ID : ********** 245

I request that a Sales Manager contacts me URGENTLY.