1 reviews | Active since Aug 2016
EXTREMELY UNHAPPY - 2 MONTHS WITHOUT SERVICE
<p>I live in Montana, Cape Town. I have had no use of my landline for almost 2 months resulting in additional cellphone data and call expenses. I have contacted Telkom on numerous occassions but the responses and SMS's have been so contradictory. My last call was this morning and when I asked if they were able to give me an indication as to when this issue will be resolved, the response was "Unfortunately I cannot tell you when the issue will be resolved". I logged this call on 24-06-2016 and they still can't give me indication as to when the issue will be resolved. Needless to say I find this very unacceptable.</p>
I received the following SMS yesterday at 11:20 am
"Good mornig Angela. Thank you for making a contact with us. This is to do a follow up on your line fault: 339CWK240616 which shows that it was resolved on the same day youve logged a case to us on hello peter ref: AI ********** . We would like to know is you still having problems on your line. Regards Telkom Social Media."
I typed the above message verbatim... I responded to the message by say that unfortunately my situation is exactly the same... Waiting on a response...
I received the following SMS yesterday at 11:20 am
"Good mornig Angela. Thank you for making a contact with us. This is to do a follow up on your line fault: 339CWK240616 which shows that it was resolved on the same day youve logged a case to us on hello peter ref: AI ********** . We would like to know is you still having problems on your line. Regards Telkom Social Media."
I typed the above message verbatim... I responded to the message by say that unfortunately my situation is exactly the same... Waiting on a response...
Morning
So sorry for the delay your fault 339CWK240616 has been linked to an area problem part of the cables you feed from has been ******. out our techs are actielvy attending so sorry about this. Hope you have a lovely day further team will be in touch
Regards,
Jawaad Telkom Social Media Team
Morning
So sorry for the delay your fault 339CWK240616 has been linked to an area problem part of the cables you feed from has been ******. out our techs are actielvy attending so sorry about this. Hope you have a lovely day further team will be in touch
Regards,
Jawaad Telkom Social Media Team
So they have been working on it for the past two months but can't give me an indiacation as to when the issue will be resolved... What's surprising is that the school and doctors surgery down the road, also experienced the same issues and their phone lines are now working.
I would just like to know how long this will take. Two months of "I don't know" really shouldn't be acceptable.
So they have been working on it for the past two months but can't give me an indiacation as to when the issue will be resolved... What's surprising is that the school and doctors surgery down the road, also experienced the same issues and their phone lines are now working.
I would just like to know how long this will take. Two months of "I don't know" really shouldn't be acceptable.