Extremely Unhappy

<p>Hi.</p> <p>My cellphone contract ended some time in September last year.I chose not to upgrade,but stay on the contract just to receive the airtime.Toward the end of the year I was contacted by an agency of Telkom trying to sell me a new handset.I eventually agreed to take the Sansung S7 Edge,but I overnight changed my mind.The handset was delivered to my place of work.I never took it into my posession - I sent it back with the guy that delivered it.I phoned the courier company - they confirmed that they received it back and I did the same with the distributor that sent the device - they confirmed the same.</p> <p>When I received my December 2016 statement at the beginning of January 2017 I noticed that I was billed for the airtime and the new device.I reported this the first time on 04.01.2017(I spoke to Tebogo).I did whatever was required at that point in time .I was initially told it will take about 5 days to sort out.More than 5 days passed then I phoned the callcentre and check on the progress of my case,but I was told that it actually takes 21 days and not 5 days.After the 21 days passed I spoke to Phumla,Portia,Theo,Katelyn,Spiwe Monto and on 3 occasions in this time I spoke to a supervisor Tebogo as well.My case is still pending because nothing can be done untill notification is received that the device was indeed received back.</p> <p>All this time I'm billed incorrectly with an additional amount of R600.00.</p>