EXTREMELY UNHAPPY

Good day<br> <br> I went into the Telkom mobile store at Southgate Mall and app**** for an add on to my contract , it was not to my surprise that they picked up that I was under debt review however proof advising that I am no longer under debt review was sent to the agent who assisted me and he also guaranteed me that there should be not be any difficulty with my order. I however received feedback 06/07/2015 advising me that the order was declined because I am under debt review , this is very disturbing and upsetting because of the fact that everything was sent through confirming that I am NO LONGER under dr. I would like to know why this was an issue and how telkom mobile would do this to a loyal CLIENT?