Extremely ********* behaviour

<p>I recently app**** for Fiber to be installed at my home. If my dates are correct it was on the 21st of February 2016. The sales person was very friendly and advised me that unfortunately Telkom does not offer the Fiber service in my area but Telkom has a promotion on Uncapped ADSL with a 10mbps speed at the moment for R799.00 with no installation fee.</p> <p> </p> <p>I was happy with the offering and app**** for this package. I was told that I have a very old account outstanding and just needed to pay the account of R218 as this might delay the installation of the ADSL. The sales person transferred me to the accounts department who advised that it was a bill from 2009 and they could not even draw up a bill to see what it was for as it was so old. I decided to just pay the bill as it was not a lot of money and I would not want to delay the installation of the ADSL.</p> <p> </p> <p>I phoned again on 27 August just to follow up on the installation of the ADSL and to confirm if the payment I made was received. I was told that my order had been cancelled without anyone notifying me of this. I was told that there was a ban on my name due to this old account and this ban needed to be lifted before I could place a new order. I then again spoke to the accounts department who assured that the ban would be lifted and I would be able to apply for a new product by today.</p> <p> </p> <p>I just phoned again and apparently the ban had been lifted although accounts can’t check for sure.</p> <p> </p> <p>I tried applying for the promotional uncapped ADSL as mentioned above just to be told that in my area the maximum speed Telkom can offer me is 2mbps on ADSL. But they transferred me to the LTE department who also have a promotional package on Uncapped LTE at R799.00 per month. Just to once again be told that in my area I do not qualify for this offering.</p> <p> </p> <p>The initial sales consultant must have had the same information available to him however he led me to believe that I would qualify for this offering if only I pay the old account (To this day I do not even know what this amount is for). This is nothing but *********, misleading, lying from your side Telkom. Disgusting! I can even see this as ******ion as a new product was offered to me as long as I paid money for who knows what???</p> <p> </p> <p>In this what Telkom has become?</p> <p> </p>