Extremely sneaky business practices

We initially registered for a 4 MB ADSL line. After a few years, Telkom automatically upgraded their packages by removing the 1MB package. So 1MB customers were automatically moved to 2MB, 2MB to 4MB, and 4MB to 10MB. We only found this out recently...<br> <br> At no stage were we officially informed of this automatic upgrade or offered to downgrade our package back to 4MB.<br> <br> Our exchange doesn't even support having a 10MB ADSL line, so we don't need 10MB.<br> <br> Subsequently, through Telkom \upgrading\" us to 10MB without our consent, we have been paying about R300 more for NOTHING (since our exchange doesn't support 10MB) for YEARS.<br> <br> Please explain how this is even remotely fair? I find this to be extremely sneaky business practices. What would have been fair is to keep clients on their current package THAT THEY SIGNED UP FOR (except obviously the smallest package being removed, 1MB) and tell clients that the upgrade is available for them<br> to do if they wish and that they would pay the same as they previously did for a smaller package.<br> <br> I would like my account to be credited with the difference between the 10MB fee and the 4MB fee from the time the automatic upgrade was done."