Extremely slow LTE speeds (Unlimited LTE)
<p>I have signed up for Telkom's Unlimited home LTE bundle and have over time been getting slower and slower speeds. My download speed on average (Based on Speedtests) are 2megabits per second.</p> <p> </p> <p>I have for the last four months been trying to get help but receive only empty promises from Telkom. I have to date not received any feedback after posting complaints on the Telkom Facebook page. I have also not used up my limit in terms of the Fair usage policy so that should be no excuse. The signal on my router is almost full so that should possibly also not be an issue.</p> <p> </p> <p>Telkom is the worst service provider i have ever encountered. I will not be suprised if this complaint goes unnoticed.</p> <p> </p> <p> </p>
HI mohamed-shaheer-essa
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
HI mohamed-shaheer-essa
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Hi. It has been 11 days since the last communication and my issue has still not been resolved. I am extremely disappointed with the level of customer service provided by Telkom.
Hi. It has been 11 days since the last communication and my issue has still not been resolved. I am extremely disappointed with the level of customer service provided by Telkom.
After 4 months of complaining and 3 weeks after this review, my internet speeds have further reduced. I am a paying customer. Telkom is cheating me out of my hard earned money!!!!
After 4 months of complaining and 3 weeks after this review, my internet speeds have further reduced. I am a paying customer. Telkom is cheating me out of my hard earned money!!!!
Again, 20 days later i have still not received a response. What do i need to do to get some feedback? I have been a loyal paying customer but have not have my problem resolved after constant complaints over the last 4 months! I am going to cancel my debit order and not allow Telkom to take my hard earned money until this issue is resolved or until i receive some feedback on the reasons for my issues and timelines for resolving this issue.
Again, 20 days later i have still not received a response. What do i need to do to get some feedback? I have been a loyal paying customer but have not have my problem resolved after constant complaints over the last 4 months! I am going to cancel my debit order and not allow Telkom to take my hard earned money until this issue is resolved or until i receive some feedback on the reasons for my issues and timelines for resolving this issue.
Telkom!!!! Can i get some solutions to my problem or my subscription cancelled!!! I cannot keep paying for something that does not work.
Please get a consultant to call me so that i can proceed with cancelling this damn useless service. I keep getting put on hold or sent around from pillar to post when i eventually get through to your *********** and disfunctional call centre.
I am now sick and tired of being *****ed over by you ********* dishonest thieving company
Telkom!!!! Can i get some solutions to my problem or my subscription cancelled!!! I cannot keep paying for something that does not work.
Please get a consultant to call me so that i can proceed with cancelling this damn useless service. I keep getting put on hold or sent around from pillar to post when i eventually get through to your *********** and disfunctional call centre.
I am now sick and tired of being *****ed over by you ********* dishonest thieving company