1 reviews | Active since Aug 2012
Extremely slow internet speed, case not resolved in almost 3 months
<p>On 7 December 2016, I reported slow internet download speeds on my Ulimited Broadband LTE package. The speeds are extremely slow and well below the promises made by Telkom. I got the Uncapped Broadband for Netflix and I can barely stream video at the low speeds attained</p> <p> </p> <p>A Technician came out to site to evaluate and test the speed, he went back to give the networks department feedback as he could not find any issues with my signal or my hardware. In between I got feedback 3 times each time promising feedback but nothing seems to get done.</p> <p> </p> <p>If this is the service I get after entering into a 24month contract, I would definitely not recommend Telkom to anyone. And due to Telkom not keeping up their end of the contract i.e. providing the service promised, I see the agreement as null and void.</p>
Good day Ruan,
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is ***3.
Regards,
Busi
Telkom Social Media Team
***
Good day Ruan,
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is ***3.
Regards,
Busi
Telkom Social Media Team
***
Hi Busi
This is the reply I have been getting since the start via SMS, these replies do not solve the problem, it just delays the solution... Meanwhile I don't pay a reduced installment on my contract, but I do get a reduced service, which is not fair.
Will this problem ever be resolved? Does a connection problem with Telkom normally take 3 months to resolve? When does Telkom elevate the problems to a higher level.
I need more detailed feedback, not more apologies for not providing me with the service I pay for.
I cannot accept it.
Regards,
Ruan
Hi Busi
This is the reply I have been getting since the start via SMS, these replies do not solve the problem, it just delays the solution... Meanwhile I don't pay a reduced installment on my contract, but I do get a reduced service, which is not fair.
Will this problem ever be resolved? Does a connection problem with Telkom normally take 3 months to resolve? When does Telkom elevate the problems to a higher level.
I need more detailed feedback, not more apologies for not providing me with the service I pay for.
I cannot accept it.
Regards,
Ruan
