Extremely slow Cellular Data
<p>Even after purchasing an extra 5Gig on my "Unlimited" contract my data is so slow I can barely use my device (iPhone 7). I phoned 180 and was told to reset my device and after this didn't work was told to reset my network settings.</p> <p>After no luck I contacted Telkom on Twitter and was told to test my speed via Speedtest.net, which indicated 2.63 mbps download speed. The only reaction I got was that my area forms part of a network improvement project. How can this be as I experience this all over Gauteng??</p> <p>After this I was told to call 180 again.. The cycle continues with me still very unhappy despite having 4 contracts with Telkom! Never again!</p>
Hi michael-schoeman
Thank you for making contact with us
The response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Hi michael-schoeman
Thank you for making contact with us
The response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Thank you Luleka.
I hope I have better luke with you. Please note that Hellopeter was my last resort.
Look foward to this issue being resolved.
Thank you Luleka.
I hope I have better luke with you. Please note that Hellopeter was my last resort.
Look foward to this issue being resolved.
Good day.
I have not yet received any feedback in regards to my complaint.
Please advise.
Regards
Good day.
I have not yet received any feedback in regards to my complaint.
Please advise.
Regards
Good day,
We apologize for the inconvenience caused.
We will make sure the techs return your speeds to normal in request ***.
Kind regards
William
Telkom Social Media Team
Best regards,
Good day,
We apologize for the inconvenience caused.
We will make sure the techs return your speeds to normal in request ***.
Kind regards
William
Telkom Social Media Team
Best regards,
Good day.
Thank you. I look forward to enjoying my experience with Telkom and posting a positive review as soon as the speeds returns to normal.
Regards
Michael Schoeman
Good day.
Thank you. I look forward to enjoying my experience with Telkom and posting a positive review as soon as the speeds returns to normal.
Regards
Michael Schoeman
Good day.
After my complaint last month, I only chamged the star rating from 1 to 2 stars as I was waiting for the new month to see if this was only to help until month end.
AGAIN my download speeds are only 0.21Mbps on the 4th of the month after purchasing 3Gig extra Data and 1Gig Freemee bundle. I would like to remind you that I am on a UNLIMITED contract AND have 4 contracts with Telkom. Do you not value me as a customer???
Please return my speeds to normal and keep it there as I would like to remove my posts but have no choice but to complain on Hellopeter!
Michael Schoeman
Good day.
After my complaint last month, I only chamged the star rating from 1 to 2 stars as I was waiting for the new month to see if this was only to help until month end.
AGAIN my download speeds are only 0.21Mbps on the 4th of the month after purchasing 3Gig extra Data and 1Gig Freemee bundle. I would like to remind you that I am on a UNLIMITED contract AND have 4 contracts with Telkom. Do you not value me as a customer???
Please return my speeds to normal and keep it there as I would like to remove my posts but have no choice but to complain on Hellopeter!
Michael Schoeman