Extremely rude Telkom customer care agent and service!!

I am not even a customer yet and I have never been treated with such careless rude attitude than I was today. I app**** for a LTE package with Telkom a week ago ,as with all sales people the guy that phoned me back to what I thought was to "finalise" the application was friendly and helpful as ever , after speaking to him ,like I said ,I assumed all was in order. Received an sms a day later to tell me that my order has been pre-approved and someone would be in contact with me soon , this was last Thursday. Called this morning ,spoke to a lady with the name Nomfundo Ntshangase to follow up on my order or if its even been processed ,only to be told that the order is in the back office and has not even been processed yet!!! After asking why its taking so long this customer service lady became extremely rude, careless and unhelpful. I asked to speak to a manager and was told that in the WHOLE of telkom there are NO managers available as they are in a "meeting".... I became agitated and requested the application gets cancelled because of this pathetic level of service I have received ,which she seemed to be more than happy to do!!!!

I find it really frustrating and sad to find this level of service and the way I am being treated ,especially because of the fact that I am not even one of their clients yet!!!! Nobody informed me of this process turnaround time of 7-14 working days when I was called to finalise the application!!! I am extremely unhappy and really feel like cancelling this application and going to another service provider , where my opinion means something and I get treated ,not only like a customer should but also like a human!!