Extremely rude call centre agent

There was apparently a major outage in Gauteng with regards to an exchange having problems. I called the call centre to get an update and the lady that spoke to me was extremely rude and when I asked her for a supervisors name she said there isnt any. How is this possible? When I asked for her name she just kept quiet. No matter how many times I asked her to respond she just kept absolutely quiet. I could hear all the other background noises but no response from her. I continued holding for about 5 minutes but still no response. I hope that this call was recorded and I will gladly share the number I called from if anyone from Telkom responds. All I wanted was an update on the status of the problem but this seems to be too difficult for Telkom employees. <br> <br> I am a paying customer of Telkom and do not expect such service from any company. It is a shame that I have to write such a complaint of a company of Telkoms size!!!